Shipping policy
Important Delivery Details
Orders below AED 250.00 are subject to a delivery fee of AED 16 in Dubai & AED 20 for all other Emirates.
Free delivery available for orders above AED 250.00 within the UAE (all Emirates).
UAE delivery
- Dubai - next day *.
- Abu Dhabi, Al Ain, Ras Al Khaimah, Fujairah, Umm Al Quwain, Ajman and Sharjah - 1 to 3 days **.
*Deliveries not available on Sundays.
**All orders placed after 12.30pm on Saturday will be delivered by Monday or Tuesday (other Emirates).
*/**Orders placed on Sunday will be collected and delivered on Monday (Dubai only) / Tuesday (other Emirates).
Delivery timings
- Dubai, Abu Dhabi, Al Ain, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain and Sharjah - delivery timings are between 10am and 10pm.
International shipping
-
GCC - In testing phase *
- Bahrain, Kuwait, Oman, Saudi Arabia, Qatar:
- SMSA International Lite (3-4 working days)
- SMSA International Economy (5-7 working days)
*All shipping rates are exclusive of destination charges (i.e. Duties, VAT etc.), which shall be payable by the customer upon receipt of the shipment/s in the destination country.
*See applicable destination charges breakdown per GCC country below.
Bahrain:
|
Particulars |
Destination Charges |
Remarks |
|
Custom Duty VAT (CDV) |
% on CIF value + CD |
On shipment value less than BAH 100 (de-minimis). |
|
Customs Duty (CD) |
% on CIF value |
On assessed value of shipment BAH 100 or above |
|
Bayan Charges |
AED 32 per Bayan |
Applicable for shipments value BHD 100 & above. |
Kuwait:
|
Particulars |
Destination Charges |
Remarks |
|
Custom Duty VAT (CDV) |
% on CIF value + CD |
Applicable once introduced in Kuwait. |
|
Customs Duty (CD) |
% on CIF value |
On assessed value of shipment KWD 100 or above. No Custom bayan available. |
|
SMSA Clearance Charges |
AED 25 per AWB |
No supporting to be made available. |
Oman:
|
Particulars |
Destination Charges |
Remarks |
|
Custom Duty VAT (CDV) |
% on CIF value + CD |
On shipment value less than OMR 100 (de-minimis). |
|
Customs Duty (CD) |
% on CIF value |
On assessed value of shipment OMR 100 or above. |
|
Bayan Charges |
AED 50 per Bayan |
Applicable for shipment value above OMR 300. |
|
Custom Clearance Charges |
AED 20 (all in) |
Applicable on all shipments. |
Saudi Arabia:
|
Particulars |
Destination Charges |
Remarks |
|
Custom Duty VAT (CDV) |
% on CIF value + CD |
On shipment value less than SAR 1,000 (de-minimis) |
|
Customs Duty (CD) |
% on CIF value |
On assessed value of shipment SAR 1,000 & above |
|
Custom clearance charges |
AED 17.25 (all in) |
On assessed value of shipment up to SAR 10,000 |
|
0.1725% on declared value |
On assessed value of shipment |
Qatar:
|
Particulars |
Destination Charges |
Remarks |
|
Custom Duty VAT (CDV) |
% on CIF value + CD |
Applicable once introduced in Qatar. |
|
Customs Duty (CD) |
% on CIF value |
On assessed value of shipment QAR 1,000 or above. |
|
Bayan Charges |
AED 20 per Bayan |
Applicable on all shipments. |
-
Worldwide shipping - not available.